Player Support Specialist
Life is short so work somewhere awesome. At PXG, incremental innovation is never an option. We are golfers, designers, and dreamers who will do whatever it takes to deliver game-changing innovation. The Player Support Specialist is responsible for providing updates to PXG’s customers following custom fitting appointments and overseeing/communicating the daily fitting schedule to our internal and external fitting contacts.
- Confirm fitting details and information with fitting staff, customers, and various golf clubs in a timely manner
- Provide customers with prompt and accurate product information
- Respond professionally and in a courteous manner to phone and email requests
- Recognize, document and alert management of trends in customer calls
- Capture and maintain records of customer interactions via in-house database
- Conduct fitting follow-up quality checks with customers for feedback/satisfaction on fitting appointment
- Develop strong partnership with fitting team and green grass contacts to create/schedule PXG fitting events
- Maintain product knowledge and keep up-to-date on new product launches, etc.
- Perform other related duties as needed
Experience and Education Required:
- At least 2-5 years of customer service experience
- At least 2-5 years of scheduling/phone experience
- Golf industry experience preferred
- Solid communication skills, both verbal and written, and over the phone and email, with ability to respond effectively in all situations
- Strong customer orientation and passion to solve issues in a professional, flexible and service-orientated manner
- Previous customer appointment/scheduling experience in a fast-paced environment
- Strong focus on team orientation with flexible and adaptable approach
- Excellent attention to detail and effective time management skills
- Proficient in Microsoft Office specifically, Word and Excel, and previous customer database experience highly desired
Please note: Shifts will include working either Saturday or Sunday.
Job Status: Full Time