Job Description

Description:

This position is responsible for providing updates to PXG customers following custom fitting appointments and overseeing/communicating the daily fitting schedule to our internal and external fitting contacts.       

Responsibilities:

  • Confirm fitting details and information with fitting staff, customers, and various golf clubs in a timely manner
  • Provide customers with prompt and accurate product information
  • Respond professionally and in a courteous manner to phone and email requests
  • Recognize, document and alert management of trends in customer calls
  • Capture and maintain records of customer interactions via in-house database
  • Conduct fitting follow-up quality checks with customers for feedback/satisfaction on fitting appointment
  • Develop strong partnership with fitting team and green grass contacts to create/schedule PXG fitting events
  • Maintain product knowledge and keep up-to-date on new product launches, etc.
  • Perform other related duties as needed

Experience and Education Required:

  • At least 2-5 years of customer service experience
  • At least 2-5 years of scheduling/phone experience
  • Golf industry experience preferred

 Skills Required:

  • Solid communication skills, both verbal and written, and over the phone and email, with ability to respond effectively in all situations
  • Strong customer orientation and passion to solve issues in a professional, flexible and service-orientated manner
  • Previous customer appointment/scheduling experience in a fast-paced environment
  • Strong focus on team orientation with flexible and adaptable approach
  • Excellent attention to detail and effective time management skills
  • Proficient in Microsoft Office specifically, Word and Excel, and previous customer database experience highly desired

 Please note: Shifts will include working either Saturday or Sunday.