Job Description

Life is short so work somewhere awesome. At PXG, incremental innovation is never an option. We are golfers, designers, and dreamers who will do whatever it takes to deliver game-changing innovation. This position will be responsible for developing rapport with our in-bound PXG customer base and assist with order inquiries and scheduling club fitting appointments.  The ideal candidate will be accustomed to building strong customer relationships and demonstrated success in converting prospects to conversions.  This position will also assist our customer base during the weekends and can anticipate a schedule that regularly includes Saturday or Sunday.    

Responsibilities:

  • Manage in-bound calls and emails in a professional, confident, and timely manner; articulate the PXG story and provide 5-star customer service and follow-up
  • Provide “first call” resolution status and proactively ensure order information is highly accurate
  • Update customers on various promotions and incorporate details as part of regular discussion items with customers
  • Confirm fitting details and appointment information with customers, internal staff and various golf clubs (‘Green Grass”) in a timely manner
  • Recognize, document and alert Supervisor of trends in customer calls
  • Capture, document and update details from customer interactions via in-house database
  • Conduct follow-up quality checks with customers for feedback/satisfaction on fitting appointment
  • Develop strong partnership with internal fitting team and Green Grass accounts to create/schedule PXG fitting events
  • Maintain product knowledge and keep up-to-date on new product details, etc.
  • Perform other related duties as needed

Experience and Education: 

  • Minimum of 2+ years of inbound customer service experience and/or related experience
  • Golf industry experience preferred 

Skills Required: 

  • Engaging, confident and articulate communicator with passion to provide solutions-based resolution
  • Strong desire to provide an excellent customer service experience, over the phone and email, with great attention focused on the details
  • Must have strong command of the English language, and able to speak, read and write in English
  • Flexible approach, based on business demand, and willingness to work in an environment of changing and competing priorities
  • Possess a high level of self-motivation, accountability, and willingness to do, and learn, what it takes to get the job done
  • Strong time management and organization skills
  • Ability to work as part of a highly collaborative team, and equally effective as an independent contributor
  • High level of integrity, sound judgement and discretion
  • Proficient in Microsoft Office specifically, Word and Excel, and previous customer database experience highly desired