Job Description

The Assistant Store Manager provides support to the Retail Store Manager in the overall management of the PXG store, team, merchandise and client experience. In partnership with the Retail Store Manager, this position leads and develops the team, delivers exceptional operational excellence and ensures the highest level of client satisfaction is delivered at all times.

Responsibilities:

  • Assumes the role of Retail Store Manager in the absence of the Store Manager in accordance with Company operating standards
  • Manages and motivates the team to drive business; creates a positive work environment and fosters collaboration within the team
  • Promotes customer service by ensuring associates are professionally greeting and assisting customers; responds to customer inquiries in a professional and timely manner
  • Utilizes superior product knowledge, conveying features and benefits, and brand history to educate customers and increase sales
  • Maintains a professional and premium store appearance; including cleanliness, visual merchandising, and a high standard of organization. Trains associates on visual merchandising techniques to ensure store is always properly maintained
  • Monitors associate’s sales activities and productivity; motivates and trains associates to achieve full potential
  • Assists with all financial reporting and accounting processes in accordance with guidelines
  • Ensures that merchandise is properly managed, displayed, stored and maintained by team
  • Recruits, hires, and trains store associates as required
  • Other duties as assigned

Experience and Education Required:

  • 5+ years of retail leadership experience
  • Golf and/or Luxury experience preferred
  • Golf industry contacts and solid network a plus
  • BA/BS degree preferred

Skills Required:

  • Proven track record of providing superior customer service along with strong, sales-closing abilities 
  • Excellent listening, verbal and written skills, and ability to prioritize/effectively respond to client’s needs
  • Enthusiastic team player and self-starter with demonstrated abilities to lead and motivate diverse team
  • Strong collaboration skills to partner with internal teams and clients
  • Present a polished and professional demeanor and appearance
  • Proficient in MS Office and CRM/sales database experience helpful
  • Ability to monitor and analyze internal data against assigned KPI’s

Other:

  • Must be able to work a flexible schedule including nights, weekends and holidays as applicable
  • Must possess a valid US driver license and a clean driving record
  • Ability to lift a maximum of 30lbs

 Working Conditions:

 This position works both in an office and golf course/club environment.  Must be able to bend, crouch, sit, and stand for multiple hours each day.